4.1.1.offering a personalized plan for you, we may process test quiz data (such may include sensitive Personal data related to your health, your age, height, weight, target weight). We obtain such data directly from you. The legal basis for this data processing is your consent (Art. 6 (1) (a) of the GDPR). You have a right to withdraw your consent at any time. Your Personal data processed for this purpose will be retained for no longer than 2 (two) years following your last update on the account or until you withdraw your consent.
4.1.2.subscribing to our services and provision of our services to you, we may process your name, surname, email address, phone number, certain bank account details and transaction details, purchase history, other data you provide while registering. We obtain such data directly from you. Such data is processed to provide services as well as keep proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract (Art. 6 (1) (b) of the GDPR). Your Personal data processed for this purpose will be retained for no longer than 5 (five) years following the end of provision of the respective services, unless the law requires to retain certain data for longer term (e.g., for accounting purposes).
4.1.3.subscribing to our email messages and newsletters, we may process your email address, your purchase history. The latter Personal data are processed to send you the relevant messages and newsletters. The legal basis for this data processing is your consent (Art. 6 (1) (a) of the GDPR). You have a right to withdraw your consent at any time. Also, if we have already sold goods or provided services for you via our Website and / or App, and you do not object, we may also process your email address on the basis of our legitimate interest, namely seeking to offer to you similar goods or services to those you have purchased. You have a right to object to such processing at any time (Art. 21 (2) (b) of the GDPR), (Art. 81 of the Republic of Lithuania on Electronic Communications). Your Personal data processed for this purpose will be retained for no longer than 2 (two) years following the provision of consent or, in case, the messaging data is being sent to the present clients in order to maintain and improve customer relations, for no longer than 2 (two) years following the end of provision of the respective services, unless you respectively withdraw your consent earlier or object to such processing.
4.1.4.customer service (i.e. managing your requests, enquiries, complaints or other communications with the Company), we (and through our service providers when applicable) may process your email address, content of the request, metadata associated with your communication, other account information that is necessary to fulfill your request or answer your questions. The legal basis for this data processing is your consent (Art. 6 (1) (a) of the GDPR). You have a right to withdraw your consent at any time. Please note that in some cases we may process Personal data indicated in this paragraph to fulfill our legitimate interest, for example, to ensure uniform and high-quality consultation practice and for investigating disputes between you and the Company (Art. 6 (1) (f) of the GDPR). Your Personal data processed for this purpose will be retained for no longer than 3 (three) years following the provision of consent or until you withdraw your consent, unless the data is processed on legitimate interest basis or it might be needed for purposes stated in clause 4.1.8., then data shall be processed as long as it is necessary to fulfil our legitimate interest, or as long as court proceedings continue, or to defend our rights, to respond to the claims and so.
4.1.4.1.We may utilize third-party Artificial Intelligence (“AI”) tools to automate and optimize the processing of customer requests (with respect to customer support inquiries) submitted through email or a customer support chatbot.
4.1.4.2.These tools may analyze and interpret the information provided by customers to better understand their needs and preferences, categorize customer support requests or inquiries, generate and provide answers to customers.
4.1.4.3.The AI tools may process both personal and non-personal data provided by customers.
4.1.4.4.By contacting our customer support (via email or through customer support chatbot), you acknowledge and agree to the processing of health-related information through the use of AI tools for the purpose of providing effective and efficient customer support. This information may include, but is not limited to, details about your health condition, symptoms, or any other relevant health-related data you choose to disclose during your interaction with our customer support. The processing of health-related information through AI tools is solely for the purpose of enhancing the quality and efficiency of our customer support services. We are committed to maintaining the confidentiality and security of your health-related information.
4.1.4.5.Your decision to contact our customer support and provide health-related information implies your informed consent for the processing of such information using AI tools. Health-related information processed through AI tools (for customer support purposes) will only be used for the specific purpose of addressing your customer support inquiries.
4.1.4.6.We may employ automated decision-making processes (including refund requests) for your customer support requests. You have the right to request human intervention in the decision-making process. We are committed to providing a timely response to your appeal. The outcome of the appeal, including any adjustments made to the initial decision, will be communicated to you in a clear and comprehensible manner.
4.1.4.7.Data provided to Us may be shared with the third-party providers powering the AI functionality. We ensure that these third-party providers adhere to data protection laws and maintain the confidentiality and security of the shared information. We employ industry-standard security measures to protect the data processed by AI tools. In case of any transfer of, or provision of access to, Personal Data outside the EEA to a third party that is located in a non-adequate country shall be governed by the terms of Standard Contractual Clauses that are approved by the European Commission.
4.1.5.managing and administering our social media accounts (e.g. Facebook, Instagram, TikTok, LinkedIn), we may process user’s who interact with us through our social media pages profile name, photo, reactions to the content generated or shared by us (likes, comments, shares). The legal basis for this data processing is your consent (Art. 6 (1) (a) of the GDPR). You have a right to withdraw your consent at any time. In some cases, we may process in this paragraph indicated information on the basis of our legitimate interest, for example, for investigating disputes between you and us Art. 6 (1) (f) of the GDPR). Your Personal data processed for this purpose will be retained for as long as the Company's or your social network account is valid, unless you express your wish to delete their data contained in the Company's social network accounts earlier.
4.1.6.administrating and securing the Website and the Mobile App, ensuring the functionalities of the Website and the Mobile App, performing statistical analysis to find out how you use our Website and the App, we may process your device data that may include IP address, geographical location, browser type and version, operating system, device type, screen resolution and (in case you agree to share such) your location data as well as information on the motion activity, use of our website and apps (i.e. referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use). We obtain such data using cookies and similar technologies. The legal basis for this data processing is your consent (Art. 6 (1) (b) of the GDPR) or our legitimate interest Art. 6 (1) (f) of the GDPR). You have a right to withdraw your consent at any time. Your Personal data processed for this purpose will be retained for no longer than 2 (two) years following the provision of your consent or, in case, processing of device data is based on our legitimate interest (e.g. for proper management of our website, app and business), such device data will be processed as long as it is necessary to fulfil our legitimate interest.
4.1.7.the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure, we may process your Personal data that is necessary for the specific purpose. The legal basis for this processing is legal obligation and / or our legitimate interests (Art. 6 (1) (e), Art. 6 (1) (f) of the GDPR), namely the protection and assertion of our legal rights, your legal rights and the legal rights of others. Your Personal data processed for this purpose will be retained for as long as it is necessary to fulfill our legitimate interest and legal obligation (e.g., for as long as court proceedings continue, or to defend our rights, to respond to the claims, and so on).
4.1.8.obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice, we may process your Personal data that is necessary for the specific purpose. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks (Art. 6 (1) (f) of the GDPR) and / or legal obligation (Art. 6 (1) (e) of the GDPR). Your Personal data processed for this purpose will be retained for as long as it is required by the applicable legal acts and / or as long as it is necessary to fulfill our legitimate interest and you do not object to such processing.
4.1.9.compliance with legal obligations to which we are subject, we may process your Personal data that is necessary to comply with a specific legal obligation (Art. 6 (1) (e) of the GDPR). Your Personal data processed for this purpose will be retained for as long as it is required by the applicable legal acts.